Privacy Policy

Stitch N Stack is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, book our services or communicate with us in any way.

By using our website or booking our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to deliver our tailoring services smoothly and professionally. This includes:

a. Information You Provide Directly

● Name
● Phone number
● Email address
● Home address or location for measurement visits
● Outfit details and stitching requirements
● Preferred appointment time
● Feedback, reviews or messages you share with us

b. Information Collected Automatically

When you visit our website, we may collect:

● IP address
● Device type and browser
● Pages visited
● Time spent on the site
● Cookies and similar tracking data

This helps us improve website performance and understand user behaviour.

c. Payment Information

If online payment options are used, payment details are processed securely by trusted third-party payment gateways.
We do not store your full card or payment information.

2. How We Use Your Information

We use your information to provide a smooth, personalised and safe experience. This includes:

● Scheduling measurement visits and tailoring appointments
● Contacting you for confirmations, updates or delivery status
● Providing customer support
● Improving our services and website
● Managing records, invoices, and internal operations
● Sending important service-related notifications
● Sending offers or updates (only with your consent)

We do not sell or misuse your data under any circumstances.

3. How We Share Your Information

We only share your information when necessary, such as:

a. With Our Team

Information may be shared with:

● Verified master tailors
● Delivery executives
● Customer support staff

Only the required details are shared for completing your service.

b. With Third Parties

Trusted service providers may receive limited information for:

● SMS/WhatsApp notifications
● Payment processing
● Website hosting
● Analytics

They are required to keep your data secure and confidential.

c. When Legally Required

We may disclose information if required by law, court orders or legal processes.

4. Data Storage & Security

We take data protection seriously.
Your data is stored securely with safeguards including:

● Encrypted servers
● Secure access controls
● Limited data access for staff
● Regular monitoring of systems

While we do our best to protect your data, no method is 100% guaranteed. We follow industry-standard protections to keep your information safe.

5. Cookies & Tracking Technologies

Our website may use cookies to:

● Improve loading speed
● Remember visitor preferences
● Analyse website performance
● Personalise user experience

You can disable cookies at any time in your browser settings, but certain features may not work properly.

6. Your Rights

You have the right to:

● Access the information we hold about you
● Request corrections for inaccurate details
● Request deletion of your data
● Opt out of promotional messages
● Withdraw consent for data collection (where applicable)

To exercise any of these rights, contact us at:
info.stitchnstack@gmail.com

7. Children’s Privacy

Our services are intended for individuals above 18 years.
We do not knowingly collect personal information from children.

8. Third-Party Links

Our website may contain links to other websites.
We are not responsible for their content or privacy practices.
We encourage you to review their policies before sharing information.

9. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal requirements.
The updated version will always be posted on this page with the revised date.

10. Contact Information

If you have questions about this Privacy Policy or how your data is handled, contact us: