Refund & Cancellation Policy

At Stitch N Stack, we work hard to deliver a smooth and reliable tailoring experience. Since every outfit we stitch is made to individual measurements and preferences, we follow a clear and transparent Refund and Cancellation Policy. This helps protect both our customers and our tailoring team.

Please read this policy carefully before placing an order.

1. Order Cancellation

1.1 Cancellation Before Measurement Visit

You may cancel your booking anytime before our tailor arrives for the measurement visit.
There are no charges for this cancellation.

1.2 Cancellation After Measurement Visit

Once measurements are taken and the order details are finalized, cancellation is not allowed, as the tailoring process begins immediately.

1.3 Cancellation of Urgent or Bridal Orders

Urgent stitching or bridal orders cannot be cancelled at any stage due to the dedicated resources and time involved.

2. Refund Policy

Because all garments are custom-made for each customer, we do not offer refunds on stitching charges. Refunds apply only in the rare cases listed below.

2.1 Refunds Due to Non-Delivery

A full refund will be issued if:

● We fail to deliver the outfit within the agreed timeline, and
● You choose not to proceed further.

Refund processing time: 5–7 business days.

2.2 Refunds Due to Service Unavailability

If Stitch N Stack cancels your order due to:

● Tailor unavailability
● Operational issues
● Geographic limit or safety concerns

…a full refund will be provided.

2.3 No Refund on Customer Design Changes

Once the design, fabric instructions, and measurements are confirmed, any changes requested later are not eligible for a refund.

3. Alterations & Fit Guarantee

Your satisfaction is important to us.

3.1 Free Alteration Period

If the outfit does not fit as expected, you can request free alterations within 3 days of delivery.

3.2 What Free Alteration Covers

● Tightening or loosening
● Length adjustments
● Minor finishing corrections

3.3 What It Does Not Cover

● Complete redesign of the outfit
● New style changes after delivery
● Fabric-related issues (customer-provided fabric)

3.4 Post 3-Day Alteration Window

Alterations requested after 3 days will be chargeable based on the work required.

4. Missed Measurements or Delivery Attempt

4.1 Missed Measurement Visit

If our tailor visits your home and you are unavailable:

● A new visit can be scheduled
● A small re-visit charge may apply depending on distance and availability

4.2 Missed Delivery Attempt

If you are unavailable during delivery:

● Delivery will be rescheduled
● No additional charge for the first re-delivery
● Subsequent attempts may include a fee

5. Customer Responsibilities

To ensure smooth processing, customers must:

● Provide correct measurements, instructions, and fabric (if supplying their own)
● Respond to verification calls or messages
● Be available during scheduled visits
● Check fit and report issues within 3 days of delivery

6. Non-Refundable Situations

Refunds are not provided in the following cases:

● Unsatisfactory results due to poor-quality fabric provided by the customer
● Change of mind after the stitching process has started
● Incorrect instructions or measurements given by the customer
● Custom/bridal orders after confirmation
● Normal wear and tear after use

7. Payment Refund Method

Eligible refunds are processed through:

● UPI
● Bank transfer
● The same method used at the time of payment

Refunds may take 5–7 business days to reflect, depending on your bank.

8. Contact for Refund & Cancellation Support

If you need assistance regarding a refund, cancellation, or alteration: